Cancellation and Refund Policy

Cancellation Policy:

• Sender-initiated Cancellations:
  • Senders may cancel a shipment request at any time before it is accepted by a traveler.
  • To cancel, senders should log in to their SenDocx.com account, locate the relevant shipment, and follow the cancellation process outlined on the platform.
• Traveler-initiated Cancellations:
  • Travelers have the right to cancel their commitment to deliver a shipment after accepting a sender's request.
  • Travelers should notify the sender promptly through the SenDocx.com messaging system and initiate the cancellation process.
• Penalties and Fees:
  • Both senders and travelers are encouraged to communicate openly and promptly regarding cancellations to minimize inconvenience.
  • Excessive cancellations or abuse of the cancellation policy may result in penalties or restrictions on the user's account.

Refund Policy:

• Sender Refunds:
  • If a sender cancels a shipment request before it is accepted by a traveler, any payment made will be refunded in full.
  • If a sender cancels after a traveler has accepted the request, a refund will be processed based on the SenDocx.com Refund Policy.
• Traveler Refunds:
  • If a traveler cancels their commitment to deliver a shipment after accepting a sender's request, any compensation received will be refunded to the sender.
  • Refunds will be processed based on the SenDocx.com Refund Policy.

Refund Process:

• Initiating a Refund:
  • Users can initiate a refund through the SenDocx.com platform by following the designated refund process.
  • Refund requests should include relevant details, such as the reason for cancellation and any supporting documentation.
• Processing Time:
  • Refunds will be processed within [15] business days after the request is verified and approved by SenDocx.com.
  • The actual time for funds to be reflected in the user's account may vary based on the payment method and financial institutions involved.

SenDocx.com Refund Policy:

• SenDocx.com reserves the right to review and determine refund eligibility on a case-by-case basis.

• In exceptional circumstances or platform-related issues, SenDocx.com may issue refunds or compensation at its discretion.

Contact Information:

For any inquiries or assistance related to cancellations and refunds, users can contact SenDocx.com customer support at contact@sendocx.com or +91 62960 38434.

Changes to the Policy:

SenDocx.com reserves the right to modify or update this Cancellation and Refund Policy at any time. Users will be notified of significant changes through the platform.